TIG Post

Tag: MTN Ghana

  • MTN Ghana to support Ghanaian xenophobia returnees with GHS20m

    MTN Ghana to support Ghanaian xenophobia returnees with GHS20m

    Ghanaians returning from South Africa following renewed xenophobic attacks will receive GH¢20 million in financial support from MTN Ghana. The company’s Board Chairman, Dr Ishmael Yamson, disclosed this while speaking to the media on Thursday, August 20.

    According to him, MTN Ghana had initially planned to raise GH¢10 million to support the returnees; however, it realised that such an amount would not go a long way in helping the victims. “We will do it. We’ll do it in a big way. We’ll do it in a way that will make more meaning,” he said.

    MTN Ghana has dismissed allegations that it supported the ongoing xenophobic attacks in South Africa.


    “I condemn it. I completely dissociate MTN Ghana from it. We have nothing to do with it. One thing that maybe has not been visible is what we have done to support,” he added.


    So far, Ghana has lost three individuals to xenophobic attacks in South Africa. A 44-year-old father of three, Bashiru Isaac, was fatally shot in Khayelitsha, while Kojo Antwi was killed in Prieska on July 18.


    The second victim, Kojo Antwi was killed in Prieska, Northern Cape Province on July 18. In June, the Foreign Ministry noted that the government has secured 120 job opportunities for one hundred and twenty (120) Ghanaian evacuees from South Africa, the Ministry of Foreign Affairs has announced. The Ministry made the disclosure through a statement on Monday, June 1.


    According to the statement, the Ministry noted that as part of efforts to support the reintegration of citizens returning home, Ghanaian business owners have been engaged to provide employment opportunities for the evacuees.

    The statement further urged more business owners to support the victims during this difficult time.


    “So far, we have secured 120 job opportunities from patriotic Ghanaian business owners. Be part of this noble project. We invite Ghanaian CEOs and entrepreneurs desirous of employing Ghanaians returning from South Africa to contact the Delivery Unit of the Ministry of Foreign Affairs, the statement added.


    As part of efforts to safeguard nationals’ investments in South Africa, Ghana’s High Commissioner to South Africa, Benjamin Quashie, has emphasised that there must be “realistic compensation” should the South African government seek to take over such businesses.

    Meanwhile, South Africa’s (SA) Foreign Minister, Ronald Lamola, has stated that the current migration-related challenges will not stand in the way of South Africa-Ghana bilateral relations.


    During a meeting with President John Dramani Mahama, SA’s Foreign Minister acknowledged concerns raised by Ghana over reports involving harsh treatment against migrants.


    However, he noted that the two countries go way back; thus, parting ways now is not the answer.


    “There was an agreement between ourselves and Ghana that the current migration-related challenges will not stand in the way of South Africa-Ghana bilateral relations. It does not impact the Ghana-South Africa bilateral relations because South Africa and Ghana have got long enduring challenges, good friendship and relations.


    “All countries have got the right to enforce, it’s within the sovereign state to enforce immigration laws but immigration must be regular, must be orderly, in line with the protocols of the AU, of our own SADC. It should not be a disorder immigration,” he said.


    Ronald Lamola is a part of the delegation sent by South African President Cyril Ramaphosa to Ghana to engage President John Dramani Mahama on measures to address the recurring xenophobic attacks against foreign nationals in South Africa.


    During the meeting, President Mahama expressed concern over the recent attacks and called for a permanent end to such incidents. President Mahama stressed the need to protect the rights and safety of all foreign nationals living in South Africa.

    This information was made public by President Mahama when meeting with the Chairperson of the African Union Commission (AUC), H.E. Mahamoud Ali Youssou, at the Jubilee House in Accra on Wednesday, July 22.
    He added, “On, July 21, President Cyril Ramaphosa sent a delegation to me, and I explained the reason why we need to discuss it. Sometimes these things happen, and we want to sweep them under the carpet, but when we do that, we do not cure what the problem is,” he said.


    “I told them that Ghana does not harbour any malice against South Africa, but we are raising it so it gives them the platform to explain what they are doing to the world.”

  • Our data packages are expensive to foster competition – MTN Ghana

    Our data packages are expensive to foster competition – MTN Ghana

    MTN Ghana has addressed the mounting public outcry over the high cost of internet data, which has significantly impacted businesses and sparked widespread discontent on social media.

    The telecommunication giant’s response comes amid growing calls for the dissolution of the National Communications Authority (NCA) board, with critics blaming the high data costs and unreliable service on regulatory policies.

    During a recent visit by the Parliamentary Select Committee on Communication, MTN Ghana’s Chief Corporate Services and Sustainability Officer shed light on the reasons behind the pricing structure.

    The officer emphasized that regulatory measures, specifically the designation of MTN Ghana as a Significant Market Player (SMP), are aimed at fostering competition within the telecommunications sector.

    “I believe the NCA has addressed the subject as to why we have some of the data pricing we have. They have also talked about how low our prices are in the sub-region,” the officer stated.

    The designation of MTN Ghana as an SMP mandates the company to maintain higher data prices compared to its competitors. This regulatory decision is intended to level the playing field and stimulate competition among telecom operators in Ghana.

    “They also talked about the declaration of MTN Ghana as a significant market player which means that our data prices have to be higher than our competitors,” the officer explained.

    The NCA’s strategy is designed to prevent MTN Ghana from leveraging its market dominance to undercut competitors, which could potentially stifle competition and innovation in the sector. By enforcing higher data prices for MTN Ghana, the regulatory body aims to create a more competitive environment that benefits consumers in the long run.

    “I think the NCA also explained why we have the data structure the way it is, and that is to improve on competition. Those are some public interest reasons why this is the situation,” the officer added.

  • Communications Ministry, MTN Ghana celebrate National Girls in ICT Day

    Communications Ministry, MTN Ghana celebrate National Girls in ICT Day

    The Ministry of Communications and Digitalisation, in partnership with MTN Ghana, recently celebrated National Girls in ICT Day in a grand ceremony that honored a thousand beneficiaries of the Girls-in-ICT training program in the Greater Accra Region.

    The event, held at the University of Ghana’s Cedi Conference Centre, featured leading female ICT professionals sharing their experiences and inspiring young girls to pursue careers in Information and Communication Technology (ICT).

    Minister for Communications and Digitalisation, Ursula Owusu-Ekuful, emphasized the government’s efforts to develop a sustainable financial model with improved training content, aiming to benefit more girls throughout the year.

    This initiative aligns with the United Nations Sustainable Development Goals 4 (Quality Education) and 5 (Gender Equality).

    A notable highlight of the event was the launch of the Ghana Girls in ICT Trust. This Trust aims to create a continuous pipeline of trained and empowered girls and women, fostering a supportive national environment for young women in ICT and STEM fields.

    Speaking to journalists, Minister Owusu-Ekuful explained the importance of the Trust in addressing funding challenges. She noted that the Trust would facilitate public-private sector partnerships, attracting more partners to sustain the program.

    “Funding has always been a challenge, but with the Trust in place, we can now engage potential donors. Several have shown interest but were previously hesitant due to it being a purely governmental initiative. The Trust, as a public-private partnership, will welcome donor agencies, individuals, and companies as Trustees. This inclusion will allow them to incorporate funding for the Trust into their annual budgets, ensuring a sustainable stream of funding for the project,” said Hon. Ursula Owusu-Ekuful.

    Daniel Nii Kwartei Titus-Glover, the Greater Accra Regional Minister, reiterated the government’s commitment to equipping young girls with essential ICT skills to excel in an increasingly technological world.

    During the launch, Chief Corporate Services and Sustainability Officer of MTN, Adwoa Wiafe, revealed that MTN Ghana plans to engage with the Ministry to explore further support for the initiative.

    “We understand that the Ministry is transitioning this into a Trust, and we will discuss with the Ministry to understand their plans and determine our future involvement,” said Adwoa Wiafe.

    This year’s National Girls in ICT Day included a comprehensive five-day ICT training program for both students and teachers. The event culminated with the top 100 students receiving brand new laptops and laptop bags. The three best-performing students were additionally awarded plaques and cash prizes.

    MTN Ghana, a partner of the Ministry since 2021, has invested GH¢15.6 million in the program, contributing to the training of 9,000 girls and 900 teachers in basic ICT skills, including coding, website design, game development, and animation. The initiative has so far reached regions such as North-East, Western-North, Ahafo, Bono-East, Bono, Savannah, Northern, Eastern, and Greater Accra.

  • MTN Ghana phasing out scratch cards by July 2024

    MTN Ghana phasing out scratch cards by July 2024

    Commencing June 30, 2024, MTN Ghana will gradually phase out the use of scratch cards introduced in 2020.

    As of July 1, 2024, customers will no longer have the option to utilize these cards for recharging their accounts.

    In a statement issued on May 23, 2024, Chief Sales and Distribution Officer Samuel Addo clarified that customers can still redeem the value of their scratch cards at any MTN Customer Experience Centre through credit transfer.

    This decision is in line with MTN’s commitment to spearhead digital solutions in Ghana and is aligned with the government’s objectives for digitalization.

    Mr. Addo emphasized that discontinuing scratch cards will contribute to environmental conservation, promote digital utilization, and enhance customer service efficiency.

  • MTN Ghana’s scratch cards to be phased out by July

    MTN Ghana’s scratch cards to be phased out by July

    MTN Ghana will phase out the use of scratch cards introduced in 2020 starting from June 30, 2024.

    This means that customers holding unused MTN scratch cards will not be able to recharge them after July 1, 2024.

    In a statement released on Thursday, May 23, 2024, Samuel Addo, Chief Sales and Distribution Officer, mentioned that customers can redeem the value of their scratch cards through Credit transfer at any MTN Customer Experience Centre.

    The company’s decision aligns with MTN’s strategy to lead digital solutions in Ghana and beyond, in line with the Government of Ghana’s digitalization agenda.

    Mr Addo also highlighted that phasing out scratch cards is part of their efforts to protect the environment, encourage digital usage among customers, and enhance customer service delivery efficiency.

    “The phasing out of the scratch cards is one of the avenues to help us protect the environment, empower customers to drive digital usage and make customer service delivery more efficient”.

    In a statement, MTN encouraged customers to continue using existing digital channels including MoMo, Ayoba and myMTN app to recharge.

    “As part of our commitment towards a clean environment, customers enjoy 50% bonus on all recharges done via Mobile Money.”

  • MTN Ghana gets new CEO Stephen Blewett

    MTN Ghana gets new CEO Stephen Blewett


    MTN Ghana is delighted to announce the appointment of Stephen Blewett as the new CEO of Scancom Ltd (MTN Ghana), effective April 1, 2024, as previously announced by MTN Group on December 6, 2024.

    Stephen Blewett assumes this role following the departure of Selorm Adadevoh to MTN Group as the Chief Commercial Officer after serving as CEO of MTN Ghana for nearly six years.

    Before taking on the position of CEO for MTN Ghana, Stephen served as the MTN Group Operations Executive for Markets, overseeing eight countries in West and Central Africa. Additionally, he held the position of Non-Executive Director for Liberia, Guinea Bissau, Guinea Conakry, Benin, and Congo.

    Prior to his tenure with MTN Group, Stephen served as the Group Chief Operations Officer for Digicel, a telecoms operator in Jamaica, and as Chief Executive Officer for MTN in Benin and Cameroon.

    With over 20 years of experience in the telecommunications industry, Stephen Blewett brings a wealth of expertise to his new role.

    He holds a bachelor’s degree in commerce with a focus on Finance, Economics, Business Administration, and Marketing from the University of KwaZulu, Natal.

    MTN Ghana extends a warm welcome to Stephen Blewett and wishes him success in his new position.

  • Check out MTN’s ‘Free After 1 Extra’ plan

    Check out MTN’s ‘Free After 1 Extra’ plan

    MTN has introduced the ‘Free After 1 Extra’ service to enhance the customer experience for users on the MTN ‘Free After 1’ call plan.

    The original ‘Free After 1’ service, initiated a few years ago, allowed customers to enjoy extended call durations after paying for the first minute of the call.

    To subscribe to the ‘Free After 1 Extra’ service, customers can dial *550# and select option 6. This will activate the service, enabling users to have uninterrupted calls for 60 minutes, paying only for the first minute after every 10 minutes of conversation.

    Under this new plan, subscribers will be charged for only the first minute of a 10-minute call and can continue the call for up to an hour without any interruptions. The billing system works by charging customers one minute in blocks of 10 minutes.

    This improvement addresses a limitation of the previous ‘Free After 1’ plan, which required customers to end the call every 10 minutes.

    The Chief Commercial Officer of MTN Ghana, Noel Kojo Ganson, stated that this enhanced plan was introduced in response to customer feedback, aiming to provide greater value and convenience.

    “We are confident that the newly introduced, ‘Free After 1 Extra’ service allows customers to stay connected and enjoy uninterrupted calls with their business associates, family, and loved ones.”

    “Motivated by our belief that ‘Everybody deserves the benefits of a modern, connected life, we continue to create relevant offers for each customer category to meet their unique needs and preferences.”

    MTN continues to drive customer satisfaction by leveraging technology to develop products and services that deliver value. These services include Free After 1 Extra, MTN Pulse Mashup, and MTN Jara amongst others.

  • Stephen Blewett becomes new CEO for MTN

    Stephen Blewett becomes new CEO for MTN

    Stephen Blewett will assume the role of Chief Executive Officer at MTN Ghana starting March 2024, succeeding Selorm Adadevoh, who has been appointed Chief Commercial Officer of MTN Group.

    Blewett rejoined MTN in July 2023 as the Operations Executive for Markets, overseeing the Group’s smaller West and Central Africa markets and providing operational support across the region.

    Prior to this, he served as Chief Operating Officer at Digicel and spent seven years as CEO for MTN Benin and later MTN Cameroon.

    “We welcome Stephen into the MTN Ghana family and look forward to working with him to move the company forward to achieve our Ambition 2025 strategy and beyond,” Chairman Yamson added.

    Below is MTN’s full statement.

    Announcement of Scancom PLC (“MTN Ghana”) CEO promotion to the new role of MTN Group, Chief Commercial Officer

    As part of our work to ensure orderly leadership succession, MTN Group announces the appointment of MTN Ghana CEO, Selorm Adadevoh, a Ghanaian, to the new role of MTN Group, Chief Commercial Officer, taking over from Jens Schulte-Bockum who steps down as Group Chief Operating Officer at the end of his contract term in March 2024.

    At the same time, Stephen Blewett, MTN Operations Executive, Markets, will assume the role of CEO of the important MTN Ghana subsidiary.

    Selorm will become a member of the MTN Group Executive Committee. Jens will step down from his executive role on 31 March 2024 but will remain a non-executive director on the boards of major subsidiaries – MTN South Africa, MTN Nigeria and Bayobab.

    “We congratulate Selorm on his new appointment and thank him for successfully leading the company and steering it through challenging times, and for his hard work and commitment to MTN Ghana over the past five and a half years. We have no doubt that he will excel in his new role,” said MTN Ghana Board Chairman, Dr. Ishmael Yamson.

    Selorm joined MTN in 2018 as CEO of MTN Ghana. Prior to that, he held key roles at Caribbean mobile network operator, Digicel, as well as with Millicom in Africa, in addition to several roles in the USA, UK and Latin America at various stages in his career.

    Since joining MTN, Selorm has led the transformation of the MTN Ghana business and has been instrumental in driving the new Ambition 2025 strategy for MTN Ghana towards becoming a platform player. His influence and impact on major industry initiatives have been significant.

    Stephen re-joined MTN in July 2023 as the Operations Executive for Markets, with executive responsibility for the Group’s smaller West and Central Africa markets and for providing broader operations support across that region to the Group’s Senior Vice President for Markets.

    Prior to that, he was Chief Operating Officer of Digicel. Before that, he spent seven years at MTN in the role of CEO for MTN Benin and then MTN Cameroon.

    “We welcome Stephen into the MTN Ghana family and look forward to working with him to move the company forward to achieve our Ambition 2025 strategy and beyond,” Chairman Yamson added.

    The Board of Directors of MTN Ghana and its subsidiaries would like to take this opportunity to express their gratitude to Selorm for his immense contribution to the company during his tenure as CEO, and we wish him every success in his new role as MTN Group Chief Commercial Officer.

    We welcome Stephen to the MTN Ghana family and look forward to welcoming him to the business in the months ahead.

  • Old and new data charges for MTN customers

    Old and new data charges for MTN customers

    Starting November 28, 2023, MTN Ghana, the telecommunications giant, has implemented an increase in data charges for its users. Despite the prior announcement of a 15% increase, users have expressed disappointment regarding the substantial rise in their data expenses.

    MTN had communicated the price adjustment on November 24, 2023, stating, “Dear Valued Customer, kindly be informed that effective 28th November 2023, prices of MTN products will be revised upwards due to increased operational costs.”

    The price hike is anticipated to impact MTN Ghana’s extensive customer base, which witnessed a 12.8% year-over-year growth in mobile subscribers in 2022, reaching 28.6 million.

    Since the new prices came into effect on November 28, 2023, social media users have shared diverse opinions on how this increase might affect their overall cost of living.

    Notably, the revision has garnered attention for impacting the GH¢399 bundle, previously offering 214 gigabytes, then reduced to 186 gigabytes, and now further reduced to 92 gigabytes, leaving many users surprised and concerned about the changes.

    Some of the old prices are as follows

    GH¢0.5 – 20.46mb

    GH¢1 – 40mb

    GH¢3 – 401.61mb

    GH¢10 – 900 mb

    GH¢399 – 182gb

    On that note, if you are an MTN user, here are the new charges for data effective November 28, 2023.

  • Commercial court rules in favor of GRA in GHS19m tax liability case against MTN Ghana

    Commercial court rules in favor of GRA in GHS19m tax liability case against MTN Ghana

    The Commercial Division of the High Court in Accra has handed down a verdict in favor of the Ghana Revenue Authority (GRA) in a tax liability case amounting to GH¢19 million, filed against the authority by Scancom PLC, the owners of MTN Ghana.

    Scancom PLC brought the case to court, contending that GRA had acted arbitrarily and erred in law by imposing the tax liability order on the company for the period spanning January 2014 to December 2017.

    In 2020, the Ghana Revenue Authority initiated a comprehensive tax audit on MTN Ghana, covering the period from January 2014 to December 2018. The audit encompassed all aspects of MTN’s business, including Input Value Added Tax claims related to goods and services procured by MTN Ghana, Value Added Tax on services imported by the company, and Input Value Added Tax claims related to office premises constructed by the telecom giant.

    MTN Ghana, dissatisfied with the imposed tax liability and asserting that it had fulfilled all its tax obligations, took the matter to court seeking a reversal of the GRA order. The recent ruling has sided with the Ghana Revenue Authority in this legal dispute.

    Thus, the company requested the following reliefs:

    a. An order reversing the Respondent’s decision to impose additional Value Added Tax of GHS8,793,598.00 and penalty and interest of GHS10,933,119 on imported services utilized by Appellant for its telecommunication business.

    b. An order reversing the Respondent’s decision to impose additional Ghana Education Trust Fund Levy and National Health Insurance Levy of GHC6,379,483.00 and penalty and interest of GHC2,566,124.00 on imported services utilized by the Appellant for its business.

    c. An order quashing the parts of the Current Tax Assessment relating to the heads “Disputed Assessment”, and overturning the Objection Decision by Respondent as it relates to those parts.

    d. Any other order(s) that the justice of the case requires.

    Judgement 

    In its ruling, the court presided over by Her Ladyship Justice Afi Agbanu Kudomor on November 9, 2023, said GRA did not err in imposing the tax liability on MTN Ghana.

    Below are excerpts of the judgement:

    By virtue of the combined effect of the said provision of the Value Added Tax Act, 2013 (Act 870) for imported services, Value Added Tax will not apply only if the imported services were applied in making Taxable supplies (telecommunication business). Value Added Tax will however apply if the imported services were applied in making Exempt supplies (mobile money business).

    Respondent was therefore right in applying the definition in section 65 of the Value Added Tax Act, 2013 (Act 870) to the transactions concerned in determining the total cost of imported services and apportioned between the Exempt and Taxable supplies with respect to their contribution to total revenue.

    Respondent therefore did not err in law and did not act arbitrarily by imposing Value Added Tax liability on the Appellant for Imported Services for the period January 2014 to December 2017 because of Appellant’s status a Partial Exempt Trader for the period of the assessment.

    On the second ground of appeal, it is clear from the provisions of the two statutes as amended that the National Health Insurance (Amendment) Act, 2018 (Act 971) and the Ghana Education Trust Fund Act, 2018 (Act 972) are separate from the Value Added Tax Act 2018 (Act 870).

    That, the two laws impose tax on import of service which is not subject to input tax deduction.

    The two statutes levy taxes on the import of services, and these taxes are not subject to input tax deduction, regardless of the intended use of the imported service during the specified period.

    For the relevant periods in 2018 (from August 2018 to December 2018), the Value Added Tax rate of 12.5% did not apply to the Appellant. However, the Ghana Educational Trust Fund Levy and National Health Insurance Levy, each at a rate of 2.5%, were applicable to the imported services by the Appellant, irrespective of whether these imported services were used to produce Taxable or Exempt supplies.

    Therefore, the Respondent did not make any legal error when imposing the National Health Insurance Levy and Ghana Education Trust Fund Levy (along with interest and penalties) on the Appellant for their Imported Services from August 2018 to December 2018, regardless of whether they were applied to Taxable or Exempt services. This is why the present Tax Appeal is unsuccessful. No order is given regarding costs, and each party is responsible for its own costs.

  • MTN reaffirms commitment to reduce carbon emissions by 50% at the end 2030

    MTN reaffirms commitment to reduce carbon emissions by 50% at the end 2030

    MTN has restated its dedication to reducing carbon emissions by 50% by 2030 as part of its strategic initiatives aligned with the Sustainable Development Goals (SDGs) related to environmental and climate action.

    Mrs. Adwoa Wiafe, Chief Corporate Services Sustainability Officer at MTN Ghana, conveyed this commitment during a presentation of the company’s performance and strategic direction at a forum organized for News Editors in Bolgatanga, in the Upper East Region.

    She emphasized MTN’s strong belief in the sustainability of its business, emphasizing that success should not be measured solely by the benefits to the company, but also by its impact on the environment, society, governance systems, and the broader economic benefits it provides to society.

    Mrs. Adwoa Wiafe highlighted the significance of Environment, Social, and Governance (ESG) systems as a fundamental aspect of shared value. She underlined that MTN’s focus extends beyond its own interests to include contributions to the community and environmental protection.

    “So as we receive, we give back to protect our environment for future generations to benefit”, she stressed.

    Regarding the environmental aspect, Mrs. Adwoa Wiafe mentioned MTN’s initiative known as “Project Zero.” This project is aimed at achieving a carbon footprint of zero by 2040. The company is actively working to implement this plan by gradually transitioning to solar energy sources by 2030 and targeting a 50% reduction in its carbon emissions.

    To this end, she added in promoting efficiencies; “if we cannot convert to solar at all, what MTN is doing is replacement of outdated facilities to new ones that are more efficient and conserving its water use as much as possible and waste management in all its places of work“. The Chief Corporate Services Sustainability Officer said.

    In the realm of societal impact, Mrs. Adwoa Wiafe emphasized that MTN is committed to fostering diversity, inclusion, and equality across the spectrum to promote generational equity.

    MTN is actively engaging with various segments of society, including traditional leaders, marginalized communities, individuals with physical challenges, and those traditionally underprivileged.

    This outreach aims to provide these groups with reduced communication costs, promote financial inclusion through MoMo (Mobile Money), and contribute to ICT development.

    Mrs. Adwoa Wiafe highlighted MTN’s dedication to corporate governance, ensuring that robust policies are in place to govern its operations.

    These policies not only protect individuals online but also support MTN’s services, whether in the virtual sphere or within supply chains, conforming to the highest standards.

    Additionally, she mentioned the establishment of a $25 million facility in Accra aimed at teaching digital skills to the youth and providing a platform for businesses to leverage digital tools for their growth.

  • MTN Ghana Foundation’s Enterprise Support Programme to support 140 MSMEs

    MTN Ghana Foundation’s Enterprise Support Programme to support 140 MSMEs

    The MTN Ghana Foundation has announced the shortlisting of 140 micro and small enterprises for the initial year of its five-year Enterprise Support Programme.

    This initiative aims to provide support to a total of 500 micro, small, and medium enterprises (MSMEs) across Ghana, with a particular focus on youth, women, and differently-abled-led MSMEs.

    The selected beneficiaries will receive assistance in the form of training, business development support, technical guidance, and seed funding.

    In Accra, the onboarding program for the beneficiaries took place on Thursday, August 24, 2023, at MTN House. During this event, 68 beneficiaries were formally presented with their onboarding packages.

    A group picture of Adwoa Wiafe, some women beneficiaries, staff of MTN Ghana and Innohub Foundation

    The remaining MSMEs, chosen from the Western and Ashanti regions, are scheduled for onboarding in September and October 2023, respectively.

    Speaking at the onboarding programme, the Chief Corporate Services and Sustainability Officer of MTN Ghana, Adwoa Wiafe said, “In line with our diversity and inclusion drive, we made a conscious effort to select businesses that have clear social and environmental impact and align with our sustainability objectives and the UN SDGs. We were also interested in businesses with digital components since we are now pushing for digital inclusion.”

    Adwoa Wiafe, Georgina Fiagbenu and Robert Kuzoe at the onboarding ceremony at MTN House

    Adwoa Wiafe encouraged the recipients to utilize the support provided by MTN effectively and, in turn, create a positive impact in the lives of others.

    Alexander Tetteh, one of the beneficiaries who spoke on behalf of the beneficiaries said, “We thank MTN for the honour done us. These days, it is not easy to run a business and to the extent that MTN is extending a helping hand to MSMEs, all we can say is Ayekoo to MTN for coming to the aid of MSMEs in Ghana. We are forever grateful to you for the kind gesture.”

    A group picture of Adwoa Wiafe, some women beneficiaries, staff of MTN Ghana and Innohub Foundation

    In collaboration with the Innohub Foundation, the MTN Enterprise Support Programme was officially launched in March 2023. This program invited micro and small enterprises (MSMEs) to submit their applications for consideration.

    Subsequently, the shortlisted MSMEs were given the opportunity to present their pitches, leading to the selection of successful beneficiaries who have now been onboarded.

  • MTN Ghana spends over GHS2bn to improve network quality

    MTN Ghana spends over GHS2bn to improve network quality

    In its mid-year 2023 earnings report, MTN Ghana, the prominent telecommunications company in Ghana, revealed that it allocated more than GHS2 billion towards improving its network and IT infrastructure during the initial half of 2023.

    The investment was aimed at enhancing network quality.

    CEO of MTN Ghana, Selorm Adadevoh, in his comments contained in the report said “Enhancements to the network and IT systems were made possible through an investment of GHS2.2 billion in total capex.”

    He noted that MTN grew its 4G coverage to 99.3% of the population and rolled out 156 2G, 159 3G and 156 4G sites in the first half of 2023.

    “Capex growth of 97.4% Year-on-Year was driven by acquisition of spectrum licenses, accelerated infrastructure deployment as well as an increase in International Financial Reporting Standards (IFRS16) lease costs which was driven by inflation-induced escalations on tower lease agreements,” he added.

    In line with its obligations to the Government and its agencies, MTN Ghana disclosed that it paid taxes, levies, and governmental agency fees amounting to 48% of its revenue.

    Mr Selorm Adadevoh, reiterating the company’s commitment, emphasized that MTN Ghana is a compliant taxpayer and plays a significant role in Ghana’s fiscal and socioeconomic progress. In the first half of 2023, the company contributed GHS2.7 billion in direct and indirect taxes, along with GHS228 million in fees and levies to Governmental agencies.

    Selorm Adadevoh assured stakeholders that MTN Ghana will continue investing in platform development, network enhancement, and service improvement to generate value in alignment with its Ambition 2025 strategy.

    Regarding potential macroeconomic challenges, he expressed that the company will adopt efficiency measures, ensure liquidity, and exercise disciplined spending to mitigate business impact amid prevailing macroeconomic uncertainties.

    Remaining committed to creating shared value, MTN Ghana advanced its social intervention initiatives and achieved significant progress in key projects. The CEO noted the company’s dedication to enhancing the lives of Ghanaians through sustainable socioeconomic interventions.

    Notably, MTN Ghana made substantial strides in constructing a 60-bed maternity and neonatal center for the Keta Municipal Hospital and establishing a STEM robotics lab for the Mamfe Girls’ School. Completion and handover of these projects to appropriate authorities are anticipated in the second half of 2023.

    MTN Ghana also announced adjustments in its market guidance on business performance over the medium term.

    Selorm Adadevoh said “Going into the second half of 2023, we do take cognisance of the possible dampening effect on Ghana’s economy from upward inflationary pressures, risks from Ghana’s debt sustainability and currency volatility. However, based on the effective execution of our business strategy, MTN Ghana has revised its medium-term guidance upwards from low-twenties to high-twenties (in percentage terms) growth in service revenue.”

    During the first half of 2023, MTN Ghana achieved a notable 27.9% rise in its profit after tax, amounting to GHS1.77 billion. Additionally, the company witnessed a 29.4% growth in earnings before interest, tax, depreciation, and amortization (EBITDA), totaling GHS3.5 billion. However, there was a slight 1.3 percentage points (pp) decrease in the EBITDA margin, settling at 56.1%.

    Selorm Adadevoh attributed this commendable performance to the effective execution of commercial strategies, the pursuit of operational efficiencies, and the creation of shared value for various stakeholders.

    These accomplishments were attained even in the face of a challenging macroeconomic landscape experienced in the first half of 2023.

  • EID Celebration: Over 300 MTN customers get opportunity to enjoy ‘The Flash’

    EID Celebration: Over 300 MTN customers get opportunity to enjoy ‘The Flash’

    As part of efforts of putting smiles on the faces Muslim community during this year’s EID celebration, MTN Ghana will be giving over 300 customers an exclusive invitation to watch the blockbuster movie “The Flash” at Golden Eagle Cinemas in Kumasi on 30th June 2023.

    Over the years, MTN has been focused on brightening the lives of its customers at various touch points by delivering a distinct customer experience.

    As the biggest family in Ghana, the company also delights in putting smiles on the faces of Ghanaians for their priceless contributions that have contributed to the growth of the MTN brand.

    The MTN Movie Mania is one of the innovative programs that MTN introduced 9 years ago to reward high-value customers for their brand loyalty. It provides customers with free tickets to watch movies at the Silver Bird Cinema at the Accra Mall.

    However, customers will get an extra ticket when they purchase a movie ticket at the movies on Thursdays. Offer is available at Silverbird Cinemas in Accra and at the Golden Eagle Cinema in Kumasi.

    More so as part of this year’s Father’s Day celebrations, MTN Ghana in partnership with Jumia gave a special treat to over 50 men across the country by giving them free electronic vouchers to shop online.

    MTN delights in using special celebrations to brighten the lives of its customers and Eid -Movie Mania and Father’s day are a few of such loyalty rewards.

    Movie – The Flash

    Synopsis

    Worlds collide when the Flash uses his superpowers to travel back in time to change the events of the past. However, when his attempt to save his family inadvertently alters the future, he becomes trapped in a reality in which General Zod has returned, threatening annihilation.

    With no other superheroes to turn to, the Flash looks to coax a very different Batman out of retirement and rescue an imprisoned Kryptonian — albeit not the one he’s looking for.

  • Assemblyman admits to taking Quick Loans to support constituents

    Assemblyman admits to taking Quick Loans to support constituents

    Abdul-Jalil Yakubu, the Assemblyman for Tatanaa South Electoral Area – LaNMMA, has called on the government to provide financial payment for assemblymen due to the significant expenses they encounter while serving their respective constituencies.

    Abdul Yakubu highlighted the various demands placed on assemblymen, often requiring them to seek quick loans to address pressing needs within their communities.

    Speaking in an interview with Andy-Asante Okyere on Radio Univers on June 1, 2023, he revealed the financial challenges faced by assemblymen in fulfilling their roles effectively.

    He recounted instances where constituents approached him seeking financial assistance for various needs, including school uniforms, school fees, and basic sustenance for families.

    According to him, such demands placed upon assemblymen are substantial and often require immediate attention, resulting in them borrowing quick loans to meet these pressing obligations.

    “Andy (host), one day I will invite you over to come to my place and handle my phone for just 30 minutes and see something. I didn’t even know what we called a quick loan. I got to know about quick loans when I became an Assemblyman because sometimes you have to take a quick loan to support your members.

    “…but every month, LaNMMA gives us GHS 800, but that money will not even last a week. Assemblymen need to be paid seriously because the things that we spend on, my brother, are not easy. I buy school uniforms for people, sometimes I pay for school fees for people. Someone can come to your house and say that today myself and my family haven’t eaten, so do something.

    “But I am happy I have found myself there because it has shaped my personality. I have been able to understand human beings properly…I am telling you, assemblymen need to be paid,” he said.

  • MTN Ghana donates to National Chief Imam as part of Eid-ul-Fitr celebrations

    MTN Ghana donates to National Chief Imam as part of Eid-ul-Fitr celebrations

    MTN Ghana has given food items and GH15,000 to the National Chief Imam, Sheikh Usman Nuhu Sharubutu, as part of the Eid-Ul-Fitr celebration to honor the festival.

    The items donated included 15 bags of rice, boxes of cooking oil, 40 packs of water, 15 packs of drinks, 10 cartons of milk, boxes of Milo, and five bags of sugar, respectively.  

    Mr Abu Mohammed, a Branch Manager, who led the delegation said the gesture reaffirms the company’s commitment to supporting their customers across all religious backgrounds and cultures. 

    He said the kind gesture would be replicated across the country, “similar donations are happening across the country in the Western, Takoradi, and Northern Regions.” 

    Mr Mohammed also revealed that the company intended to establish centers at Eid grounds to provide services to customers as it aims to bring services to their doorstep during the festive period. 

     “For our customers, MTN will bring our services closer to your doorstep when we celebrate Eid on all Eid grounds. We would have our staff pitch camp to provide digital, Mobile Money services and sim-card registration,” he added. 

    He advised the youth to be cautious during the festive period and celebrate per the teaching of the Prophet Mohammed to protect lives and properties.  

    Sheikh Aremeyaw Shuabu, the Spokesperson for the National Chief Imam, on his behalf, expressed appreciation to MTN Ghana for the gesture and prayed that Allah rewards their endeavours. 

  • We’re working on a new Data Zone bundle for customers- MTN

    We’re working on a new Data Zone bundle for customers- MTN

    Telecommunication Network MTN Ghana has apologised to customers for limiting its communication on why its Data Zone bundle was suspended.

    MTN Ghana effective Wednesday, 5 April 2023, suspended its Data Zone bundle. 

    In a statement issued on Wednesday, 12 April 2023, the telecommunication network explained what necessitated the suspension.

    According to the telecommunication services provider, the suspension of its Data Zone bundle “is due to a review of the bundle offer in line with the Significant Market Power (SMP) directives applied to MTN Ghana in June 2020, not to be the lowest priced on any offer in the industry.”

    It revealed that: “We are currently engaging and collaborating with the Regulator, as we seek alignment on a revised Data Zone bundle to be reinstated as soon as possible.

    “We will notify you in due course of further developments.”

    MTN Ghana also reassured “its customers that it would continue to roll out innovative and affordable products and services for the benefit of its cherished customers.”

    MTN’s Data Zone bundle gives customers a ONE-day validity bundle at discounted rates at the point of purchase. 

  • MTN Ghana announces suspension of Data Zone bundle

    MTN Ghana announces suspension of Data Zone bundle

    Data Zone bundle sales have been halted, according to Scancom PLC (MTN Ghana).
    On April 5, 2023, this came into effect.

    The business says that this is because the package offer was reviewed in accordance with the Significant Market Power (SMP) directives that were applied to MTN Ghana in June 2020.

    According to a public notice, the package offer is not to be the cheapest in the industry.

    “We are currently engaging and collaborating with the Regulator, as we seek alignment on a revised Data Zone Bundle to be reinstated as soon as possible,” the notice added.

    Members of the general public will be notified “in due course of further developments”.

    Following the suspension and the delayed clarification, MTN subscribers took to social media to register their displeasure over the bundles suspension.

    MTN Ghana says it deeply regrets the delay in its communication on the matter.

    Data Zone Bundle is an innovation by MTN Ghana which previously gave customers a 1-day validity bundle at discounted rates at the point of purchase. Subscription was through the short code 135.

    Source: The Independent Ghana
  • Vodafone Ghana and MobileMoney Ltd collaborate for merchant interoperability

    Vodafone Ghana and MobileMoney Ltd collaborate for merchant interoperability

     Vodafone Ghana Mobile Financial Services Limited (Vodafone Cash) and MobileMoney Limited (MML) have enabled interoperability services that allow both entities’ customers to pay at each other’s merchant point of sale.  

    This is a major milestone in creating an enabling environment in furtherance of the financial inclusion agenda of both entities and the Government of Ghana.  

    A press statement signed jointly by Director of Legal and External Affairs, Vodafone Ghana, Preba Greensheet, and Chief Corporate Services Officer, MTN Ghana, Mr Nana Kofi Asare, copied to GNA said the service was launched on March 1, 2023, and was available to all Vodafone Cash and MTN Mobile Money customers. 

    The Customers of both networks can now make direct payments for goods and services at any MTN Mobile Money or Vodafone Cash merchant point across the country. 

    The Acting Chief Executive Officer of MMLMr Shaibu Haruna, said that the step made was in line with MTN Group’s ambition of developing the largest financial services platform in Africa. 

    He added that they were committed to building an all-inclusive payment ecosystem that provided a platform for all players to flourish. 

    “We look forward to partnering with other players in the market to leverage off our distribution network to offer their services to customers,” he noted. 

    Madam Judith Adumua-Bossman, Acting Mobile Financial Services Manager at Vodafone Cash, said they believed that partnerships were key to expanding access to financial services for everyone and they were dedicated to creating innovative solutions that would help their customers better manage their financial goals.  

    Madam Adumua-Bossman said, “this is a truly historic moment for us, and this new feature underscores our commitment towards growing accessibility, convenience and value for our customers.”

  • Assist rural banks in raising capital through stock purchases — BoG Governor

    Assist rural banks in raising capital through stock purchases — BoG Governor

    The Governor of the Bank of Ghana (BoG), Dr Ernest Addison, has urged the Ghana Stock Exchange (GSE) to explore the possibility of helping rural and community banks (RCBs) to list on the stock market.

    Dr Addison said the GSE’s Ghana Alternative Market (GAM) was an avenue for patient capital and the RCBs could leverage the platform to access funds for expansion.

    He, therefore, advised the GSE to collaborate with the ARB Apex Bank Limited, the mini central bank for the community-based lenders, on how best they can support the institutions to float shares in return for long-term capital.

    Dr Addison made the call when the Managing Director of the GSE, Abena Amoah, led a five-member delegation from the bourse to pay a courtesy call on him.

    The meeting was for Ms Abena Amoah, who was appointed the first female of the GSE in November last year, to introduce herself to the central bank’s management.

    The Managing Director (MD) of the GSE was accompanied by the acting Deputy MD, Frank Berle; the Head of the Ghana Fixed Income Market, Augustine Simons; the Head of Strategy & International Relations, Diana Okine and the Head of Marketing & Public Relations, Jerry Boachie-Danquah.

    The BoG Governor received the delegation in the company of the First Deputy Governor, Dr Maxwell Opoku-Afari, and some directors of the bank’s departments.

    The BoG Governor, congratulated Ms Amoah on her appointment and further expressed confidence in her ability to ensure a seamless transition from her predecessor, given her experience in the sector.

    Dr Addison said the outlook for the economy remained positive and urged the GSE management to continue to work with relevant stakeholders to help create a robust economy to help improve the fortunes of the market.

    He noted that the DDEP that was concluded in January was to facilitate a fiscal consolidation exercise meant to achieve macroeconomic stability and sustainable growth.

    The Governor further stated that the private sector had a key role to play in the transformation of the economy and that private sector investment must lead with the state providing an enabling environment.

    For her part, Ms Amoah expressed delight about the warm reception and commended the Governor for his leadership, which she said had positively impacted the financial sector.

    On the stock exchange, the MD indicated that although the Ghana Composite Index declined by 13 per cent last year, the market recorded its largest trading value of about GH¢1.3 billion.

    This, she said, was attributed to MTN Ghana floating more of its shares on the stock exchange.

    The MD added that about GH¢230 billion was traded in fixed income market.

    She informed the governor that in 2022, GSE was admitted as a full member of the World Federation of Stock Exchangers, placing the Accra bourse at par with the major players in the global stock exchange space.

    Impact of DDEP

    Ms Amoah said the DDEP, which was undertaken by the government as a condition precedent to the country’s entry into the International Monetary Fund (IMF) programme, had eroded investor confidence in the country.

    To bolster investor confidence, the MD highlighted the need for increased financial literacy engagements, availability of sufficient investment information and the diversification of products on the market.

    On the foreign exchange market, Ms Amoah said it was the intention of GSE to liaise with the central bank and other stakeholders to form a committee for the formalisation of the foreign exchange market.

  • MTN profit margin increases

    MTN profit margin increases

    MTN Ghana’s financial performance results for 2022 indicate that the company has developed the ability to defy gravity.

    In a year when macroeconomic headwinds gathered strength over Ghana’s economy, sending business costs through the roof and dragging effective consumer demand through the floor, MTN still delivered a 28 per cent increase in service revenue to GH¢9.9 billion and an even stronger 30.9 per cent increase in Earnings Before Interest, Tax Depreciation and Amortisation (EBITDA).

    This has enabled pre-tax profits to climb to GH¢4.087 billion, up from GH¢2, 849 billion in the previous year. Similarly profit after tax rose from GH¢2.001 billion in 2021 to GH¢2,856 billion last year.

    MTN 2022 turbulence

    The company’s shareholders will be enthused; at a time that long-term high interest rates have dulled demand for equities, thereby stifling capital gains on shareholdings, MTN Ghana continues to deliver dividends that rank among the most competitive on the Ghana Stock Exchange.

    Beyond the company’s sustained extraordinary profitability, it also offers a very generous dividend payout policy.

    For 2022, the Board of Directors have proposed to pay out 70.6 per cent of its profit after tax as dividends and this translates to a final dividend per share of 16.4 pesewas per share, up 42.65 per cent over the dividend per share paid in 2021.

    Sheer prudence

    But just as important is the sheer prudence with which the company is managed as a growing corporate entity. Crucially, the company gets most of its revenues on cash basis – indeed most of it comes from pre-payments by customers – and added to the sheer immensity of its business volumes, which makes it a cash cow.

    Consequently, while the sharp rise in financing costs resulting from long-term record high interest rates and the effect of sharp cedi depreciation led to a 6.9 per cent increase in finance costs – the extent of this rise curbed by efficient management of liabilities – finance income grew by 161.3 per cent on gains from the investment of surplus cash in call and fixed term deposits.

    The net result was a 26.5 per cent year-on-year decline in net financing cost which was pivotal in achieving a 42 75 increase in after tax profit.

    But most crucial of all is MTN Ghana’s huge profit margins, the result of heavy capital investments in infrastructure. 

    This is supported by exemplary prudence in operating cost control. Indeed, it is instructive that the growth in total costs of 25.35 in 2022 was significantly lower than the average monthly inflation rate of 31.5 per cent. This supported growth in EBITDA of 30.9 per cent in 2022.

    In effect therefore, more than half of MTN Ghana’s revenues translate into profit before the deduction of interest costs, taxation, depreciation and debt amortisation.

    Those revenues are well diversified and so is their growth, which means that the company’s profitability and growth in profits looks to be secure going forward.

    This is because of the underlying strength of MTN’s business which continues to attract more and more customers by the year, most of whom are willing to spend more on its products and services by the year as well. 

    Total revenue earned by MTN Ghana in 2022 amounted to a little over GH¢9.916 billion, up 28.4 per cent over the GH¢7.723 billion generated in the previous year.

    Most of this was in the form of service revenue which grew by 28.3 per cent in 2022 to reach GH¢9.880 billion, – up from GH¢7.701 billion in 2021 – supported by good subscriber management amid the national subscriber re-registration programme, increased investment in the network and the diligent execution of commercial initiatives in voice, data and Mobile Money services.

    Last year, the company added 3.3 million more subscribers to its customer base, which consequently increased by 12.8 per cent to reach 28.6 million. This was achieved on the back of GH¢2.1 billion in capital expenditure made by the company to ensure that the entire subscriber base enjoyed an excellent service experience, thereby enticing them to use more services and thus spend more money. This was a quantum leap in capital expenditure of 44.4 per cent, which was GH¢1.485 billion in 2021.

    Consequently, voice revenue grew by 24.5 per cent to GH¢3.3 billion. However, even this translated to a marginal decline in the contribution of voice revenue to overall service revenue as the other sources of revenue grew even faster; the contribution of voice revenue fell to 33.1 per cent from 34.15 per cent as of the end of 2021.

    Data revenue grew fastest, by 39.8 per cent to GH¢3.9 billion, driven by an 8.3 per cent increase in the number of data users to 13.5 million and a 46.65 increase in data traffic. Consequently the contribution of data revenue to overall service revenue increased from 36.05 in 2021 to 39.2 per cent last year.

    MoMo and e-levy

    Even though MoMo revenues suffered from the implementation of the controversial e-levy in 2022, MTN’s expansion of its MoMo ecosystem – by growing active MoMo merchants by 4.8 per cent and agents by 17.2 per cent – and the launch of a MoMo business app and continued expansion of advanced service offerings  (such as retail merchants payments, micro-loans, micro-insurance and international remittances) combined to increase active MoMo users by 15.0 per cent to 12.7 million, which in turn drove an 11.6 per cent growth in MoMo revenue to GH¢1.9 billion, although its contribution to overall service revenue still declined from 22.5 per cent to 19.6 per cent.

    However, digital revenue declined by 18.8 per cent to GH¢144 million due to a 15.9 per cent decrease in the number of active subscribers as the company sought to rationalise its service portfolio. Consequently the contribution of digital service revenue to total service revenue declined from 2.3 per cent to 1.5 per cent. 

    Financing cost

    With financing costs expected to remain high through 2023, MTN Ghana is in customary fashion, thinking outside of the box. While determined to continue offering shareholders generous dividend payouts, it also realises the growing need to use internally generated cash flow to finance its expansion. 

    Consequently the company is considering – subject to its obtaining the relevant regulatory approvals – offering shareholders the choice of cash or extra shares as the form of dividend payment for the 2022 financial year. 

    This would allow shareholders who want liquidity to have it, but would at the same time enable it to reinvest capital that would otherwise have been used as cash dividend pay outs to shareholders willing to reinvest their dividend income.

    This is yet another illustration of how MTN Ghana uses innovation to stay ahead of the market and stay at the top of its industry to the benefit of all its various stakeholder segments. Not just innovation in the use of technology to design and deliver products and services; but also in the financial strategies and models it deploys.

    Expect its shareholders to embrace such innovative offerings with the same enthusiasm that its subscribers embrace its products and service offerings.

  • MTN stock increases following GRA’s back-tax truce

    MTN stock increases following GRA’s back-tax truce

    Following an official announcement that the GH8.2 billion back tax liability lawsuit brought against the telco by Ghana Revenue Authority (GRA) has been dropped, investors have rallied around the stock of telecom giant MTN Ghana.

    Following the case’s dismissal, MTN’s share price increased 7.3 percent, rising from GH0.82 at the end of January to GH0.88 at the start of the second trading week in February.
    The increase in share value resulted in a market capitalization gain of GH738,000,000.

    The GRA had faulted the telco for under-declaring its revenues by as much as 30 percent in the five-year period spanning between 2014 and 2018, resulting in penalties and charges.

    Subsequently, MTN registered its disagreement with the assessment made by the GRA – disputing both its accuracy and the methodology applied during the audit process – adding that the taxes owed had already been paid during the period in question and it would challenge penalties imposed by the Authority.

    Following extensive engagements between both parties, the case was dismissed on Friday, February 3, 2023 – with the company’s share price reacting positively at the beginning of this week.

    Commenting on MTN’s performance, a senior analyst at UMB Brokers, Kofi Busia Kyei, said the development was not unexpected as the market is maturing and reacting quicker to available information.

    He added that despite the general investor unease MTN remains an attractive stock, and news that an action which could impact its profitability has been resolved will inevitably result in positive market movements.

    “The figure in question was quite substantial whether we looked at it in cedi or dollar terms, and investors were always going to react. Similarly, news that the case had been resolved was well-received by the market, and that is what we have seen in the price movement,” explained Mr. Kyei, who doubles as Executive Director of the Young Investors Network.

    If successful, the GRA case would have seen MTN pay more than the GH¢7.7billion and GH¢2billion it made in revenue and post-tax profit respectively in 2021 – and more than 10 times the GH¢767million the telco reported as profit-after-tax for the first nine months of 2022.

    Despite the wider macro-economic concerns and initially-feared impact of the E-levy on MTN’s performance, it exceeded expectations in its last audited results – quarter-three in 2022 – with revenue hitting GH¢1.41billion and GH¢4.09billion for the quarter and first nine months of 2022 respectively, due to robust data and voice revenue growth.

    Over the past three months, MTN has been the most actively traded stock on the GSE with a total volume of 29.7 million shares worth GH¢26.1million. On average, 471,702 shares have been traded per session; with a peak of 13.1 million on December 23 and a low of 100 on January 10, official data show.

    Despite its unit share price being 20.7 percent lower than the GH¢1.08 recorded a year ago, MTN’s stock has appreciated by 10 percent in the last six months.

  • MTN Ghana disputes $773m tax liability imposed by GRA 

    MTN Ghana disputes $773m tax liability imposed by GRA 

    CEO of MTN Ghana Mr. Selorm Adadevoh delivering a speech during the launch of MTN Bright Scholarship Reloaded

    MTN Ghana is strongly disputing an alleged tax infringement placed on the company by the Ghana Revenue Authority (GRA) between 2014 and 2018.

    According to the leading telecom firm, it is a tax-compliant corporate citizen and the tax liability notice of GH¢8,209,603,842.14 (US$773 million) issued against it by the GRA is unacceptable.

    The assessment of ¢8,209,603,842.14 includes penalties and interest charges.

    “In this regard, from the base component of the assessment (that is, excluding penalties and interest), on MTN Ghana’s analysis, the GRA infers that MTN Ghana under declared its revenue by more than approximately 30% over the 5-year period 2014 to 2018”, it said in a statement.

    “The GRA audited MTN Ghana for the period 2014-2018, using a third-party consultant as well as a new methodology based on call data records (CDR), recharges, and other data. MTN Ghana strongly disputes the accuracy and basis of the Assessment, including the methodology used in conducting the audit. MTN Ghana believes that taxes due have been paid during the period under assessment”, it explained.

    MTN Ghana believed the taxes due have been paid during the period under assessment.

    The statement further said MTN Group and MTN Ghana will continue to engage with the relevant authorities on this matter and MTN remains resolute that MTN Ghana is a tax compliant corporate citizen.

    Again, it said MTN Ghana would like to further assure its shareholders and other stakeholders that MTN Ghana is a responsible business with an absolute commitment to transparency, good corporate governance, and compliance.

    MTN Ghana one of largest taxpayers in Ghana

    MTN Ghana is one of the largest private sector taxpayers in Ghana, having been recognized on numerous occasions for its support of the GRA’s revenue mobilization efforts.

    The GRA has also satisfactorily concluded multiple tax assessments on MTN Ghana over many years and presented MTN Ghana with various taxpayer awards in recognition of its contribution to the fiscal development of the country.

    MTN Ghana thanked the GRA for its support throughout the process, especially allowing us a temporary withdrawal of the Notice of Assessment in a bid to resolve this matter in an amicable manner.

    Background

    In 2019, the GRA commenced an audit of MTN Ghana with the objective to give assurance on the reliability and completeness of revenues declared by MTN Ghana for the purpose of tax computation for the period 2014-2018.

    The GRA had not issued MTN Ghana with any prior guidelines and standards relating to the new CDR sequence-based methodology used for the audit.

    In May 2021, after consultations and discussions between MTN Ghana, MTN Group, the Ministry of Finance of the Republic of Ghana and the GRA, the parties agreed to an independent review by a global professional services firm.

    MTN Ghana has fully cooperated in this independent review, which was commissioned by the GRA in September 2021. The independent review found that it was unable to support the conclusions reached by the GRA’s third-party consultants as the basis for the assessment.

  • Koforidua: ‘Irresponsible men’ abandon their wives after giving birth – Midwife cries out

    The Eastern Regional midwife in charge of the Neonatal unit at the Koforidua Regional Hospital, Mrs. Joana Yorke Amoah has revealed that many men abandon their wives in the hospital after delivery.

    According to her, the men take the decision to leave their wives at the unit over their inability to meet the bill conditions.

    She revealed that because most pregnant women attend the Neonatal unit financially unprepared, they are unable to foot the bill therefore such cases are referred to social welfare to contact their family members to settle their debts.

    Mrs. Joana Yorke Amoah said this when MTN Ghana as part of its annual Yello Care initiative donated some hampers to support some new babies born on Christmas day at the Regional Hospital.

    “Some of them have insurance, it’s just a few who don’t have, and sometimes too they are not well prepared when you ask if the money that they are having is not enough.

    “They cannot foot the bills so sometimes we encourage them to deposit what they have then we later call the family members to come and pay the rest for them.

    “With the financial aspect their husbands don’t show up, they just come and dump them here and then they leave them, we take their numbers and call them and they don’t respond to us,” she disclosed.

    She said 9 new babies were born on the Christmas Day (25th of December) this year out of which six women were taken through a Cesarean Section while the other three delivered on their own.

    Mr. Mohammed Haruna Yamba, who led the MTN Team noted that the donation forms part of their annual ritual that MTN always do just to welcome the newborn babies.

    He explained that MTN Ghana Yello Care is supporting 25 babies born on Christmas day and their mothers only in the region with hampers which consist of soaps, diapers, detergents, detail as well as airtime and other basic needs necessary to take care of newborn babies.

    The Yello Care team further went to Koforidua SDA Hospital and St. Joseph Hospital and distributed hampers to some mothers and babies born on Christmas day.

  • Parent of beneficiary applauds MTN for changing lives

    A parent of one of the beneficiaries of the MTN Bright Scholarship Awards, has paid glowing tribute to MTN Ghana for the positive impact it is making in the lives of needy students across the country.

    Madam Afia Agyeiwaa, a 52-year-old widow whose daughter is pursuing Publishing Studies at the Kwame Nkrumah University of Science and Technology could not help but praised MTN during a ceremony to award beneficiaries in Kumasi.

    “I am a tomato seller and the little I make is not enough to support my daughter’s education so, the intervention by MTN is timely and a huge relief from the financial burden on my shoulders,” an emotional but proud mother stated.

    She said she could not thank MTN enough for bringing hope to her daughter and many others who had been struggling to stay in school.

    “It is my prayer that your business will continue to grow so that you can continue to help more deserving students like my daughter to stay in school, she prayed.

    Dubbed, “MTN Bright Scholarship Reloaded”, the initiative seeks to support brilliant but needy tertiary students in public tertiary institutions across all 16 regions with an enhanced package targeting 300 students over the next three years.

    The scholarship would cover tuition, accommodation, a stipend of GHC 1,150.00 per semester and a laptop to facilitate learning.

    Fifty of the 100 beneficiaries for this year received their packages at a ceremony held at the Law Faculty of the Kwame Nkrumah University of Science and Technology in Kumasi.

    Mr Samuel Koranteng, a Board Member of MTN Foundation, said the Foundation was convinced that education was one of the main avenues for social mobility, the reason it continued to invest in education.
    He said during the launch of the scholarship in June, MTN received heart-warming testimonies of how some previous beneficiaries almost dropped out of school but for the timely intervention of the MTN Bright Scholarship Awards.

    “The Bright Scholarship became the turning point for them and out of the 119 beneficiaries that graduated, 82 graduated with first class honours with 24 receiving special awards,” he disclosed.

    He said special emphasis was placed on selecting students pursuing Science, Technology, Engineering and Mathematics, Data Analytics, Robotics Vocational and Technical Education.

    Persons with Disability interested in studying Information Communication Technology and Computer Science were also given priority, he said.


    Beyond the scholarship, Mr Koranteng said the MTN Foundation had built several schools, refurbished hospitals and empowered people economically, thereby impacting the lives of four million Ghanaians directly and one million others indirectly.

    He said the Foundation had spent $15 million on corporate social responsibilities in the areas of education, health and economic empowerment.

    Source: GNA

  • MTN Stands In Worship 2022: Celebrated gospel artists set to thrill Ghanaians

    MTN Ghana is set to thrill its customers and the Ghanaian populace after billing award-winning gospel icons to perform at the 2022 edition of MTN Stands In Worship which will be held on Saturday, 22nd October at the Fantasy Dome, Trade Fair La Accra at 7 pm.

    The celebrated Ghanaian gospel artists billed to perform are Diana Hamilton, Piesie Esther, Koda PerezMusic, NSROMAmusic, and MTN Viva Voices. These award-winning gospel icons will delight the audience with their powerful and alluring voices.

    The much-anticipated gospel music concert which is themed: “Arise and Worship” is expected to bring together Christians and gospel music fans on one stage to worship and praise God, as well as interact with all of the artists scheduled to perform.

    The concert, which is an annual gospel music event aimed at entertaining Ghanaian gospel music fans, is being organized to thank God for the mercies and the kindness He continues to shower on Ghana.

     

    According to the organizers, this year’s MTN Stands In Worship promises gospel music fans a night full of surprises, adding that the presence of God will undoubtedly be felt at the concert on Saturday.

    MTN Stands In Worship has grown to become one of the most hyped on MTN’s calendar, with past performers including Donnie McClurkin, William McDowell, Sinach, Micah Stampley, Nathaniel Bassey, Patrick Duncan, Joe Mettle, and Elder Mireku.

    Source: newsghana.com

  • MTN Ghana takes cybersecurity awareness to SHSs

    MTN Ghana has partnered with the Cyber Security Authority (CSA) to create awareness of cyber security among the youth to reduce cybercrime in the country.

    The awareness creation, which began at the Labone Senior High School, was to mark cybercrime awareness month and also part of MTN’s commitment to supporting the CSA to reduce cybercrime.

    The National Cybersecurity Awareness Month (NCSAM) is an annual event by the National Cyber Security Centre of the Ministry of Communications and Digitalisation to intensify capacity building and awareness creation efforts on cybercrime dubbed: “A safer Digital Ghana.”

    Mrs Jacqueline Hanson-Kotei, the Senior Manager for Enterprise Information Security and Governance at MTN Ghana, said the decision to partner with the Authority was part of MTN’s social responsibility to ensure that cyber security issues were brought to the barest minimum in Ghana.

    “We are in a digital age now and most of our lives are spent on the internet, so I think it is important to raise awareness on cybersecurity issues to make sure that those living their lives online are safe,” she said.

    The Senior Manager said MTN had engaged other stakeholders like Telecoms Chamber and Girls in Information Communication Technology in an attempt to reach out to all.

    Mrs Hanson-Kotei urged the students to stay safe online and not to overexpose themselves to attacks on the internet and protect themselves not to fall prey.

    Madam Abigail Kakai, the Assistant Manager of Child Online for the Authority, commended the Management of MTN Ghana for the foresight.

    She asked the students to reach out and report all cybercrime cases to the authorities.

    Madam Adelaide Boye, the Assistant Head Teacher, at Labone Senior High School, also thanked MTN and the Authority for the engagement.

    “We are privileged that we are the first school to benefit from this activity and I will entreat all students and staff present here to help transform lives in the cyber security system,” she said.

    Source:GNA

  • MTN Ghana Excites Customers with Nii Commey Handwriting Play “SKIRTS & SUITS”

    The GNAT Hall’s Bediako Hall was filled with joy and laughter last Saturday as a cross-section of Ghanaians were thrilled with the captivating Nii Commey Handwriting Play dubbed: “SKIRTS & SUITS.”

    The play, which MTN Ghana sponsored and helped stage, was performed to honour this year’s International Customer Service Week.

    A night of immersive corporate stage dramedy was presented to thousands of theater enthusiasts by the storytelling hub Handwriting Communications.

    The story of angels and demons, of customer experience, interlaced with spicy corporate nonsense, knee-slapping, untamed characters a touch of the feminine spirit and masculine ego.

    The play focused primarily on what happens in an organization in regard to customer service.

     

    The play is a standard depiction of the comings and goings in a conventional corporate setting, with strong customer service underpinnings.

    In Skirts and Suits, the contemporary corporate office was the point of action of all the drama that happens daily, with an urban fusion of exciting characters occupying the roles of customers, employers, customer service people, and the entire workforce who interface with the organization.

    The story clearly exposes the good, the bad, and the ugly that happen in a typical office. What is more thrilling is the chronicling of the contemporary corporate woman and the vicissitudes that stare at them: the opportunities, and the temptations, power, position, and romance.

    It was a night for service providers, corporate Ghana, and all who are customers in one way or the other. Patrons are being entreated to be expectant of something unusual.

    Nii Commey Handwriting has, over the years, plopped the seats of theatre lovers with his timeless plays such as “Romantic Nonsense”, “My Name is Romance,” and “Where Two or More Women are Gathered.”

    Handwriting Communications is an indigenous storytelling hub based in Accra, dedicated to using experiential storytelling tools for communication, education, and entertainment.

    Source:www.newsghana.com.gh

     

  • Our problems are bad leadership, corruption – Dr Ishmael Yamson

    Board Chairman of MTN Ghana, Dr Ishmael Yamson, has expressed “frustration” over the country’s slow pace of development and blamed the situation on bad leadership, corruption, and greed.

    In an interactive session with some young people in Accra on Wednesday, September 21, 2022, he said the living conditions of people in the colonial era through to independence were better compared to today.

    Dr Yamson, who is also a management consultant, recalled events in the colonial era, where he said his grandfather, a farmer, could sell a bag of cocoa for 13 shillings – and could use that money to fend for his 26 children, grandchildren and nephews.

    “Today all our farmers are poor,” the eighty-year-old-man said, adding: “If you take the life of an average Ghanaian today, it is much worse than what I experienced.”

    “I have seen Ghana from colonial days up to today… I saw King George VI reign before Queen Elizabeth II and before we had the independence agitations, and I can tell you that life for me under colonial rule and the transition to independence and Republican was better than life for me today,” Dr Yamson said.

    His encounter with the youth on Wednesday formed part of activities for the 2022 Inter-Generational Dialogue under the auspices of the Passionate Africa Leadership Institute (PALI).

    Dr Yamson mentioned greed and corruption as the two major issues undermining the progress of the nation.

    He said the country would not develop “until we find a government that says I want to leave a legacy free of corruption and greed.”

    He urged all persons occupying leadership positions in the country to build on what was bequeathed to them and work to make the lives of the people better.

    “My frustration has been our leaders have not demonstrated enough vision, integrity in the way they’ve managed this country. Our leaders have not just performed what they promised they have to do,” Dr Yamson said.

    “Ghana is not that we don’t have people with good minds, goodwill. Our problem is that when it comes to executing those plans we are corrupt, greedy and those things will never allow us to develop,” he added.

    Dr Yamson also expressed concern over the inability of businesses to grow and expand their operations after the demise of their founders.

    He observed that many businesses were operated under the dictates of their founder without structures and proper succession plans.

    “One of our biggest tragedies is that many of our entrepreneurs die with their businesses …the business is run in the head of the founder so when he dies, the business disappears, “Dr Yamson said.

    He urged the youth to “rise up,” abstain from corruption and greed and vote for a leader who would make their lives better.

    Mr Frank Paa Kumi, Convener for PALI, said the Dialogue formed part of initiatives intended to connect young people with distinguished personalities to share their experiences with them.

    He said it was the expectation of the Organisation that many young people would be impacted positively to help raise an army of young people who would contribute positively to the development of the nation.

  • MTN Ghana celebrates Global Appreciation Week with SIM registration exercise

    MTN Ghana has embarked on a drive to appreciate its customers and reaffirm its commitment to delivering distinct customer service.

    This is part of the 2022 Global Appreciation Week.

    Global appreciation week is a week that is set aside for MTN employees to show appreciation for each person’s contribution to the company’s performance.

    The first day was dedicated to the brand. Day two of the appreciation week was dedicated to customers and MTN staff who took the SIM registration exercise to the doorsteps of customers in Ghana. Customers were registered in the comfort of their homes and offices.

    MTN Ghana celebrates Global Appreciation Week with SIM registration exerciseMTN Staff Celebrate Global Appreciation Week

    In addition to SIM registration, staff interacted with customers and addressed their concerns. The CEO of MTN also sent SMS messages to MTN customers.

    The rest of the days focused on appreciating exceptional team members and individuals whilst the final day was used to celebrate our communities.

    MTN Ghana celebrates Global Appreciation Week with SIM registration exerciseMTN Staff Yvonne Takyi assists customer to check her registration status

    Commenting on this year’s customer appreciation week, the Chief Customer Services Officer, Jemima Kotei Walsh said, “We want to thank all our customers for their support over the years. We appreciate your loyalty and we have you at heart.

    “Therefore, we have dedicated our customer appreciation week to serving you in your comfort zone by bringing the SIM registration exercise to your doorsteps. We are undertaking this exercise across the country to ensure that every customer can conveniently register”.

    MTN Ghana celebrates Global Appreciation Week with SIM registration exerciseMTN Staff in the field to support Customers with their SIM Re-registration

    She urged those who have not yet registered their sims with the Ghana card to do so immediately.

    She said, “We are urging customers who have not yet started the process to link their Ghana card with USSD *404# or use the MTN web portal https://simregistrationportal.mtn.com.gh before they come to our touchpoints for the biometric capture.

    “Customers can complete the registration by either visiting the nearest service centre for the biometric capture. Alternatively, customers can download the SIM Registration Self Service app on google play to complete the registration”.

    MTN Ghana celebrates Global Appreciation Week with SIM registration exercise
    Customer Being Registered

    The Customer appreciation week was marked in all 19 MTN operations.

    MTN Ghana celebrates Global Appreciation Week with SIM registration exerciseMTN Staff interacting with Customers in the Market

  • MTN Business campaign shows how it gets #Businessdonebetter

    MTN Ghana today unveiled a brand campaign highlighting MTN Business, the continent’s top ICT provider, with the goal of becoming a dependable partner for companies as they go digital and ultimately achieving #BusinessDoneBetter across the whole of Africa.

    “We are aware that expanding a firm is challenging.
    Business executives frequently find it difficult to balance all of their commitments, according to Mr. Samuel Addo, Chief Enterprise Business Officer of MTN Ghana.
    “MTN Business’s role is to help them carry out the actions that have an impact and promote their growth, assisting them in doing so more effectively.”

    MTN Business provides the tools to shift small, medium, and large enterprises and multinational corporations, and those in the public sector to being modern, connected, and digital. These include Mobile as well as Fixed and ICT converged services i.e. managed network services; cloud services; unified communications; security solutions; and Internet of Things (IoT).

    Mr. Samuel Addo, Chief Enterprise Business Officer, said the plan was for MTN Business to become the empowering, leading ICT expert providing value to enterprise clients. Among our customer base, we already have more than Three thousand (3,000) enterprises that are instrumental in contributing to Ghana’s economic growth.

    Mr. Selorm Adadevoh said MTN Business also had a key role to play in realizing the MTN Group’s Ambition 2025: Leading digital solutions for Africa’s progress: “Building the largest and most valuable platforms is one of Ambition 2025’s four strategic priorities. Enterprise Services is one of MTN’s five platform businesses and operates under the ‘MTN Business’ brand.”

    Ambition 2025 targets MTN Group enterprise revenue of more than R30 billion by 2025. This compares to R16.6 billion in 2021. In the first six months of 2022, enterprise revenue accelerated, increasing by 26.8%* in constant currency terms to R9.9 billion. This was driven largely by MTN Business growth in South Africa, Nigeria, Ghana, and Côte d’Ivoire. Ghana’s Enterprise growth was 44.9% for H1 2022 and revenue of R331m.

    African enterprises have a valuable role to play in addressing the continent’s most pressing challenges by providing much-needed jobs, products, and services. World Bank data shows that SMEs contribute up to 60% of all employment and as much as 40% of the GDP in emerging economies. This makes them the cornerstone of most economies in Africa.

    “We want to be the business enabler of choice in Ghana, meeting the communication and ICT demands of business clients throughout the country,” said Mr. Samuel Addo, Chief Enterprise Business officer. “With a customer-centric approach to providing cutting-edge services, we are doing this by leveraging our brand and advanced network as well our strong customer base of top companies across sub-Saharan Africa.”

  • MTN Foundation shortlists 184 students for MTN Bright Scholarship 2020

    MTN Ghana Foundation has completed screening applications for its Bright Scholarship scheme for tertiary students for the 2020/2021 academic year.

    A total of 1,180 applications were received out of which 184 applicants were shortlisted for the final batch of the Scholarship. The shortlisted applicants comprised 134 males and 52 females selected from 20 tertiary institutions across the country.

    The shortlisted candidates will be interviewed by a panel composed of members of the academia and accredited human resource personnel from 17th 21st August 2020 (Southern Sector) and 24th  28th August 2020 (Northern Sector).

    After the interviews are completed the panel will select 100 qualified students in public tertiary institutions to be awarded Bright Scholarship from MTN Ghana Foundation.  The scholarships will cover the cost of tuition, accommodation and a stipend for books and other relevant reading materials for the duration of their studies. Shortlisted applicants will be contacted for the interviews.

    Commenting on MTN Bright Scholarships, the Corporate Services Executive of MTN, Mr. Samuel Koranteng said, “the surge of the Coronavirus has aggravated the plight of students whose parents have lost their sources of income. Through the screening process, it was evident a lot of students have been impacted and will need a helping hand to complete their studies.”

    Mr. Koranteng further said “I am glad the MTN Ghana Foundation which has been contributing toward the fight against COVID-19 has reached out to students in need to enable them to complete their education. A hundred students will be awarded the MTN Bright Scholarship.”

    The commencement of MTN Bright Scholarship in 2018 was in fulfilment of a commitment MTN made to Ghanaians during the commemoration of its 20th Anniversary in 2016. During the celebrations, MTN, through the MTN Ghana Foundation promised to award a total of 300 scholarships over a period of three years.  So far, 200 scholarships have been awarded to students in public tertiary institutions across the country for 2018/2019 and 2019/2020 academic years respectively. The final batch of 100 scholarships will be presented for the 2020 edition of the Bright Scholarship scheme.

    The MTN Ghana Foundation has over a 12-year period awarded over 1000 scholarships to students from basic school to the tertiary level.

    Source: thebftonline.com

  • MTN reassures customers of its commitment to adherence of health protocols in Covid-19 fight

    MTN Ghana has reassured the public that it is committed to the adherence of the general health protocols established to minimize the spread of the Covid-19 disease.

    It said all its offices, shops and service centres across the country have been on high alert to ensure full compliance with all Covid-19 protocols issued by the Ghana Health Service (GHS) and the World Health Organization (WHO).

    Whilst focusing on ensuring the provision of reliable services in a safe environment, the company says it has taken note of the concerns raised by its sector Minister, Ursula Owusu-Ekuful, about the sitting arrangement at the outdoor “overflow area” of its Dansoman Zodiac Branch.

    “MTN Ghana sincerely apologizes to the customers and the public for the incident.

    “MTN has taken immediate steps to ensure the enhancement of measures already put in place to stem the dangers associated with the congregation of customers outside our service centres to prevent this situation from happening again.

    “We would like to reassure the public and Government of our full commitment to the fight against Covid-19,” MTN Ghana said in a press release Wednesday.

    According to the company, at the onset of the outbreak of the disease in the country and until date, it has implemented several measures to ensure the safety of customers and staff.

    MTN Ghana was among the pioneers to immediately make the use of hand sanitisers and temperature checks mandatory at all its premises.  The company also decongested the offices and service centres to limit the number of people inside at any given point in time.

    “We also implemented “Work from Home” initiatives for the safety of our staff very early on as we assessed the risks Covid-19 posed. Extra chairs have also been made available outside of MTN branches to accommodate the extra number of people who cannot sit in the main branch.

    “MTN has also opened some of the branches which were initially closed to accommodate customer needs while observing strict protocols to ensure the safety of our staff and customers,” it said.

    MTN Ghana said it will continue to review its operations in the midst of the pandemic with the view of protecting customers and staff whilst enhancing customer experience.

    These measures include the continuous training of staff to enable them to deal with the unique circumstances we face currently, the provision of chairs in waiting areas that conform to social distancing and mandatory mask protocols outside of our service centres and within, and the provision of more signages to support customers.

    MTN continues said it will continue to engage and encourage its customers to transact with us through our digital channels and make full use of its mobile money agents for financial transactions.

    “Our digital channels include MyMTN App, Skype, emails, Facebook, Twitter and Instagram. Customers can also call the 24-hour contact centre on 100 for assistance at any given time.

    “MTN Ghana would like to assure all stakeholders that it is a good corporate citizen of Ghana and will stay committed to the fight against COVID-19,” it said.