Tag: MTN

MTN Ghana has urged its customers to dismiss reports that the company has lost data on its QWIKLOAN service following the fibre cut last week.

A message from the telecom giant said: “MTN wishes to inform its loyal customers to debunk rumours about loss of data on its QWIKLOAN services.

Read: MTN to compensate subscribers for data service challenges

“Data on QWIKLOAN are shared securely and under no circumstance will an undersea Fibre cut affect data storage for the services. This information is not true and should be disregarded.”

Last week, MTN was hit with fibre cable cut which resulted in an interruption of its services.

“This is as a result of a double undersea fibre optic cable cut in Europe. We are working with our international providers to restore connectivity as quickly as possible.

Read: We have restored internet services fully MTN Ghana

“This situation is affecting all operators and customers in the West Africa region due to cut on the West Africa Cable System (WACS).The West Africa Cable system is an ultra-high capacity fibre optic submarine cable which links Europe, West Africa and South Africa connecting 14 countries over two continents.”

Source: laudbusiness.com

Telecommunications giant, MTN Ghana has announced that they have fully resolved the challenges which led to break in their data services and international outbound calls.

In a series of communications to custmers, MTN said the challenge has been resolved.

“We are glad to report that we have resolved all issues with our internet service”, the statement read.

Data hitches caused by cable cut in Europe MTN

MTN subscribers in Ghana and other Africa countries form Thursday, January 16, 2020, experienced fluctuations in their internet connections and network generally.

The telco responded and explained to customers what the problem was. MTN Ghana blamed the disruptions on an “undersea fiber cable cut”.

In a circular sent to shareholders and other stakeholders on the Ghana Stock Exchange (GSE), the company said the hitches were caused by “double undersea fibre optic cable cut in Europe.”

It explained that the cut on the West Africa Cable System (WACS) had also affected other operators and customers in West Africa but assured that it was working to resolve the situation.

Submarine fiber cut caused disruptions in data and outbound services MTN Ghana apologizes

But the company says Ghana now has been fully connected to the internet and also expressed appreciation to subscribers for their patience while apologising for the inconvenience caused.

Meanwhile, some MTN subscribers also confirmed on social media that, they now have access to uninterrupted data service.

Telecommunications giant, MTN Ghana has apologized to its subscribers in Ghana for disruptions in data services and international outbound calls experienced on Thursday, January, 17.

According to a text message sent out to subscribers by the company, the fluctuations in data services was as a result of an undersea submarine fiber cut.

Read: MTN Ghana to pay over GhC100,000 fine for poor service

“Y’ello MTN sincerely apologizes for the disruptions you are experiencing with our data services and international outbound calls. This is a result of a submarine fiber cut. Our engineers are working to resolve the challenge. We regret the inconvenience caused.”

The disruptions, however, were met by numerous complaints on social media by subscribers of the services provider about their inability to undertake transactions and access the internet.

MTN announced its Asset Realisation Programme (“ARP”) in March 2019 which aims to simplify its portfolio, reduce debt and risk, improve returns and realize proceeds of at least R15 billion over three years.

Following on the proceeds raised from the disposals of its stakes in Amadeus, Travelstart and the ATC loan of R2,1 billion earlier in the year MTN has now concluded two further transactions bringing the total proceeds from its ARP to R14 billion thus far.

Firstly, MTN has concluded an agreement to dispose of its 49% equity holdings in the Ghana and Uganda Tower Company investments to a subsidiary of American Tower Company for $523 million, approximately R7.3 billion. This transaction is expected to close in Q1 2020.

We pay corporate tax on MoMo, no need for another tax MTN CEO

Secondly, MTN confirms that MTN Nigeria has completed the redemption of its preference shares with MTN Group receiving, in December 2019, an amount of US$315 million (cR4,4 billion).

Group President and CEO Rob Shuter commented “Following the completion of these transactions, MTN will have realised proceeds of approximately R14 billion within the first 12 months of this program.

Realising proceeds from simplifying the group remains a major strategic objective and we expect further progress in this program in 2020.”

Source: MTN Ghana

Mr John Hagan Amoah, a Kasoa based driver on Wednesday, won the ‘MTN Mobile Money (MoMo) at 10’ promotion ultimate award in Central Region.

For his prize, the young man in his early thirties was given a brand new Hyundai i10 vehicle to boost his businesses and his unflinching loyalty to Ghana’s biggest telecommunication network.

Read: Businessman wins ultimate prize in MoMo@10 Promo

Additionally, 51 other lucky customers were awarded with e-cash prizes, handsets and varying sizes of Samsung television as gratitude from the telecom giant.

The promotion is based on a transaction driven and points-based system designed to reward MTN MoMo customers who use their MoMo wallets to perform their financial transactions.

Customers earned points when they made payments to MTN MoMo merchants for their goods and services via MoMoPay for MoMo vendors, shops, businesses and the likes who accepted payment for goods and services on an MTN MoMo Merchant wallet.

Speaking at a short but colourful ceremony, Mr Hagan described all certified promos by MTN as real and urged all to take keen interest in it.

He expressed his gratitude to MTN and pledged his resolve to propagate the success story to all.

Read: You need GHC20m to run MoMo firm BoG

Mr Prince Nyarko, Senior Manager for South-West Region said MTN MoMo, a financial service, continued to impact the lives of Ghanaians positively and the prizes were a testament that “MoMo remained a formidable force in the Ghanaian financial industry.

The prizes, according to him, were a show of gratitude to their customers and entreated the public to continue to patronize the services and be part of the success story.

He reminded MTN users that there was no fee charged for winning a prize with the telecommunication company and urged them to be wary of fraudsters.

Source: www.ghananewsagency.org

A 45-year-old businessman, John Quayson has won the ultimate prize in the MTN Mobile Money 10th anniversary, (MoMo@10) promotion.

He took home a Hyundai Santa Fe 2019 edition, at a ceremony held in Accra, after emerging the customer with the highest number of points in using MoMo for transactions.

Speaking to the media on the sidelines of the event, Mr Quayson, a fish distributor, expressed excitement for emerging the winner.

Read: MTN hands over GHS5.5m maternity block to Tema General Hospital

He urged all subscribers to continue to use the MoMo for their transactions and called on new subscribers to register with it to win amazing prizes.

Mr Eli Hini, the General Manager, Mobile Financial Services of MTN Ghana, said the company took delight in changing and improving lives of the people adding that their utmost aim was to provide an excellent customer service through innovation, hence the MoMo@10 promo.

He said the MoMo was safe and customers should not discuss their account, disclose their wallet pin, or give their phones to anyone to undertake transactions on their behalf saying their pin was their secret.

Touching on recent rumours that emerged of a possible collapse of the MTN MoMo Service, which subsequently led to panic withdrawals by some customers, Mr Hini said MTN MoMo was safe and that the Network was working with security agencies to arrest the perpetrators involved in the audio recording and circulation.

Alhaji Majeed Rufai, Senior Manager, Commercials, MTN Ghana, congratulated current and past winners of the promo and advised customers to be cautious of calls that claim they had won prizes and should send some money before claiming their prizes.

“MTN will call you with its own number, thus, 0244300000, also bear in mind that MTN won’t extract money from anyone before they are awarded with their prizes, so beware,” he noted.

Read: MTN Hitmaker season 8 officially launched

Mr Rufai, however, urged customers to send a text message to a Toll Free number 1515 to report anyone who tried to defraud them.

Cash prizes ranging from Gh¢500.00 to Gh¢3000.00 and Samsung flat screen television sets from 49 to 65 inches were presented to the other winners.

Presentations are still underway in the regions as four remaining cars are still up for grabs.

The MoMo@10 Consumer Promo is a transaction driven and points-based system designed to reward MTN MoMo customers.